Privacy Policy

Effective date: September 1, 2026

Rue & Ribbon (“we,” “us,” or “our”) operates rueandribbon.shop. This Privacy Policy explains the information we may collect when you visit our website, place an order, or contact us.

Information we collect

Depending on how you use the site, we may collect:

  • Contact and order details, such as your name, email address, phone number, billing address, and shipping address.
  • Information you provide when contacting customer support.
  • Order history and transaction details.
  • Technical information such as your browser, device, IP address, and pages visited.
  • Cookie and similar technology data used to operate and understand the website.

Payments are handled through the payment provider offered at checkout. We do not ask you to send full payment card details by email or phone.

How we use information

We use information to process and deliver orders, provide customer support, send order updates, maintain and improve the site, help protect against fraud, and meet legal obligations. We may send promotional emails where permitted; you can unsubscribe using the link in those emails.

When we share information

We may share information with service providers that help us operate the store, such as our website host, payment providers, shipping services, and customer-support or email platforms. These providers receive information needed to perform their services. We may also disclose information when required by law or needed to protect our rights, customers, or business.

We do not sell or rent personal information. If you use privacy tools or settings on your browser, some site features may not work as intended.

Cookies and analytics

Our site may use cookies and similar technologies to remember preferences, keep the shopping cart working, and understand how visitors use the site. You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

Data retention and security

We keep information for as long as reasonably needed to fulfill orders, provide support, maintain business records, resolve disputes, and meet legal requirements. We use reasonable safeguards to protect information, but no online system can be guaranteed completely secure.

Your choices and privacy requests

You may ask us to update or delete personal information we hold about you, subject to records we must retain by law or for legitimate business purposes. To make a request, contact support@rueandribbon.shop.

Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with its effective date.

Contact

Rue & Ribbon
1631 Euclid St NW #302, Washington, DC 20009, USA
support@rueandribbon.shop
(202) 304-6486