Refund & Return Policy

Effective date: September 1, 2026

We want you to be happy with your purchase. If an item is not right for you, contact us within 30 days after delivery to request a return.

Return conditions

To be eligible for a return, an item must be unused, unworn, unwashed, and returned with its original tags and packaging. Please contact support@rueandribbon.shop before sending anything back. We will provide the return instructions and return destination.

Items that cannot be returned

Items marked final sale, gift cards, and items that have been worn, washed, damaged after delivery, or altered may not be eligible for return, except where required by law.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and a description or photo. We will review the issue and help with an appropriate resolution.

Refunds

After we receive and inspect an approved return, we will email you about its status. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for us to process the refund; your bank or payment provider may take additional time to post it.

Original shipping charges are not refundable for change-of-mind returns, except where required by law or where the return is due to our error.

Cancellations and order changes

Contact us promptly if you need to change or cancel an order. We will try to help if it has not yet been processed or shipped, but a change or cancellation cannot be guaranteed after fulfillment has begun.

Contact

Email support@rueandribbon.shop or call (202) 304-6486 with your order number.